Solid State Audio your n°1 source for high-end audio FAQ

> How can I order products at Solid State Audio? <

1) Fastest way to order is by using our 'Shopping Cart' which you can find below each product listed on our website. After your order is received by Solid State Audio we will contact you by e-mail sending you a pro-forma invoice containing all your order details and our bank details.

2) An alternative way to order is by using our 'Order Form' which can be found under 'Info > Order Form' on our drop down menu. After your order is received by Solid State Audio we will contact you by e-mail sending you a pro-forma invoice containing all your order details and our bank details.

3) An alternative way to order and more personal which can also be used when consultancy is required is by sending us an e-mail and specify in this e-mail which product you want to order. Our e-mail addresses can be found under 'Info > Contact' on our drop down menu. After your order is received by Solid State Audio we will contact you by e-mail sending you a pro-forma invoice containing all your order details and our bank details.

> What happens after I have made my payment? <

When your payment is received by Solid State Audio we will inform you by e-mail using our '1-2-3 step SSA Order Process' system. You will be informed in detail on the progress of your order in 3 steps. Step-1: Confirmation by e-mail your payment has been received by Solid State Audio. Step-2: We will inform you by e-mail your order is made ready for transport. Step-3: We will inform you by e-mail your order is shipped out incl. sending you all shipping details for your order, these shipping details can used to follow your shipment to it's destination.

> What payment methods does Solid State Audio accept? <

1) We accept a bank transfer or international bank transfer using BIC/IBAN/SWIFT (our preferred and safest method of payment).

2) We accept PayPal.

> Does Solid State Audio accept credit-cards? <

Solid State Audio does not accept credit-card payments. But it is possible to pay with a credit-card through PayPal.

> Does Solid State Audio store client information on it's website? <

No, Solid State Audio does not store any kind of client information on our server or website. We take the greatest amount of care on client information and feel a server or website is not safe enough to store such private information on.

> Can I visit Solid State Audio to collect my order? <

In principle no, because Solid State Audio is a webshop only. Our prices can be low only because of our unique business concept which involves 25+ years experience in high-end audio being: expertise - know-how - designing - constructing - manufacturing - distributing - consultancy - sales. All 8 are molten into Solid State Audio: a pure high-end audio webshop dedicated to offering true high-end audio for the lowest possible prices imaginable.

> What if I am interested in a product that is not listed on the Solid State Audio website? <

Please send us an e-mail if you are interested in a non-listed product. Our e-mail addresses can be found under 'Info > Contact' on our drop down menu.

> How does Solid State Audio send and deliver my order? <

We use our shipping agent DPD to deliver your order. However we will always choose the best shipping method available for your order. All orders send by Solid State Audio are send registered and insured. Solid State Audio takes great care in packaging your order, if needed shipments will be custom fortified by us.

> Are your products offered at Solid State Audio new? <

All products offered at Solid State Audio are brand new / factory fresh / original products and come in their original factory packaging, unless stated otherwise on our website.

> How can your prices be so low? <

Because we at Solid State Audio are satisfied with lower margins and in the end are able to win the initial loss back by higher volumes. But most important: we run an ultra sharp business keeping running costs at an absolute minimum.